Refund & Cancellation Policy

We want you to be happy with every order from B Cafe Studio. This policy explains cancellations and refunds.

1. Cancellation by you

• Before we start preparing your order (status "NEW" or "ACCEPTED"): you can cancel by calling or messaging us immediately. You will get a full refund.
• After preparation or printing has started, or the order is out for delivery: the order cannot be cancelled and no refund is given, because food and custom prints are made specially for you.

2. Cancellation by us

If we cannot fulfil your order (item out of stock, outlet closed, delivery not possible to your area), we will inform you and refund the full amount paid.

3. Problems with food orders

• If there is any problem with your food (wrong, missing, spilled or poor-quality item), you must tell us within 15 minutes of delivery, with your order number and a clear photo.
• If we confirm the problem, we will re-make/re-deliver the item at no cost, or refund the amount for that item.
• Complaints made after 15 minutes, and food that was prepared correctly but is not to your liking, are not eligible for a refund or replacement.

4. Printing and photo orders

• Once your printing is done, no money will be refunded. Printed items are made specially for you and cannot be resold.
• If there is a mistake from our side (for example wrong quantity, smudged or damaged print, or a print that does not match your file), we will reprint it free of charge. Please contact us within 24 hours of delivery/collection with your order number and a photo.
• Mistakes caused by the file you supplied (low resolution, wrong size or orientation, wrong text or spelling in your file) are not our error, so reprinting will be charged.

5. How refunds are paid

• Online payments: refunded to the original payment method (UPI/card/bank). Refunds are initiated within 2 business days of approval and usually reach your account within 5–7 business days, depending on your bank.
• Cash on Delivery: no payment is collected for cancelled orders. Approved refunds for delivered COD orders are returned in cash or by UPI as agreed with you.

6. Failed payments

If money is debited but your order is not confirmed, the amount is automatically reversed by the bank/gateway, normally within 5–7 business days. If it is not, contact us with your payment reference.

7. How to request a refund or cancellation

Use the details on the Contact Us page and quote your order number.